You will answer day-to-day questions from live customers, follow how they use the platform, and carry incoming requests back to the product team.
Responsibilities
- Handling support requests by phone and email
- Planning and running regular customer check-ins
- Turning frequent questions into help content
- Collecting product requests and passing them to development
What we look for
- At least 2 years in support or customer relations
- Clear, measured written and spoken Turkish
- The patience to walk a user through software
- English good enough for written correspondence
What we offer
- Fully remote working
- Private health insurance
- A home office equipment allowance
- An annual training budget
Apply
Send your CV and a short cover note to info@dorsera.com. We review applications and reply within two weeks.
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