See it without waiting for period end
In most businesses reporting is assembled by hand, which makes it late. Something learned after the period has closed cannot be used to fix that period. In Dorsera, reports are generated automatically from the records in the system. The daily summary is ready each evening; comparisons by channel, representative and period can be pulled at any time. Reports you nominate can also be emailed out on a schedule.
What this solution covers
Daily summary
The day’s enquiries, conversations and outcomes are compiled each evening.
Channel analysis
See comparatively which channel’s enquiries turn into work.
Representative performance
Workload, conversion and response times tracked per person.
Stage analysis
Identify the step in the process where work is being lost.
Period comparison
Monthly and annual comparisons on one screen.
Scheduled delivery
Reports you select go to the people you choose, on a schedule.
Common questions
The advanced reporting module lets you set filters and breakdowns yourself.
Yes. Reports export to Excel and PDF.
Migrated historical records are included in reports; the scope of migration is agreed during setup.
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Let’s assess this solution for your business
Tell us what you need and we will agree scope and timeline together.