When automation first comes up, the instinct is to define every rule anyone can think of at once. That approach tends to produce something complicated that nobody trusts.
A better route is to start with one repetitive task. For most teams that is sending a reminder about enquiries nobody has answered.
Once one rule works and the team starts to rely on it, the second gets added. The value of automation is not in the number of rules but in the team trusting them.
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